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1PLAINTS, Things & Service Dispute Service

• Bally's (Newcastle) Limited (Bally's) as well as category businesses (Bally's Category) fully supports the target detailed on the To play Work 2005 and you can you can also is purchased best decisions to the gambling and you tend to social responsibility and you can will ensure gambling is done very and you can in public in accordance with company steps.
• Bally's will bring put into impression values and functions to the Bally's Casino Newcastle designed to make sure the oversight at the gambling tables is done by executives and you can investors in order to guarantee the stability out of to play isn’t influenced.
• A complaint mode a problem about your you to aspect of the company and you can group work on in respect of your registered things, and you can a conflict is one complaint and that:
• a good. Isn’t fixed in the first phase of your complaints process.
• b. Refers to the results of your complainant's gambling buy.

dos. BALLY'S (NEWCASTLE) Limited Casino Things Process

• dos.step 1 Someone gambling complaint will be solved by the Bally's Casino Newcastle casino Agent and you can/or Gambling Administration in the the new experience, if your fresh new Agent or Gambling Manager isn’t able to settle the problem it would be known the burden Director and you can Monitoring.
• dos.dos If you are not proud of the new service out of dispute you are given a gambling dispute leaflet and you can welcome to put your count in writing to the Basic Director, Bally's in this Entrance, Newgate Road, Newcastle up on tyne NE1 5GT, email: [email address safe] .
• dos.step 3 In response to the inquiry the overall Director are likely to work to you of your email address if not do to you after exploring the latest dispute, explaining the option.
• dos.five If you are not proud of the option your , Bally's in the Door, Newgate Road, Newcastle, NE1 5TG if not thanks to email address [email address safe] who will themselves check out the the issue.